Shipping & returns
We work exclusively with DHL as the shipping service provider for all orders.
We charge the following shipping costs for all shipments with DHL:
Germany: € 3.60
Austria: € 13.50
Switzerland: € 19.50
Shipping within Germany is free from a value of 50 €.
The shipping costs are shown separately in the shopping cart and on the checkout page.
Information on returns
Please inform us by email (firstname.lastname@example.org) that you would like to exercise your 14-day right of withdrawal. Please send the article (s) back to the following address:
Fino by W&S GmbH at Kettenhofweg 131, 60325 Frankfurt am Main
We do not assume any shipping costs for returns. You are welcome to use the package we used for your return.
It is important that the items you want to return are returned to us in perfect condition, without signs of use and not sewn / unused (in their original condition). We will process your return as soon as possible and you will receive an automatic notification as soon as we have refunded the outstanding amount. Please contact us if you have not received any feedback from us after 14 days (email@example.com).